Vouch
Privacy policy
Last updated July 16, 2026
The one thing to understand
Vouch is a safety network for service providers who meet clients in person. Providers on the platform share safety signals about clients with each other: screening outcomes, star ratings from completed visits, and how many visits a client has completed. If you book with one Vouch business, other Vouch businesses that you contact later may see those aggregated signals about you.
What is shared across providers — and how
- Ratings and screening outcomes are matched by a one-way digest (cryptographic hash) of your phone number — the shared records do not contain your readable phone number or email.
- Written review comments are visible only to providers who have themselves completed a visit with you — not to the whole network.
- Reviewer identities are not shown. Reviews appear only as coming from a verified provider.
- Reviews can be disputed by other providers; broadly disputed reviews are suppressed.
Screening
When you request a booking, the provider may run a screening using the contact details you supplied (phone and email deliverability, and — on the paid tier, with your explicit consent — identity and public-records checks). Where a decision is affected by background-check information, adverse-action rules apply, including a waiting period and notice.
Location data
Location tracking applies to providers during their own visits (it powers their safety check-ins), never to clients. Location trails for finished visits are automatically deleted after 30 days. A provider may share a live tracking link for a single visit with a personal emergency contact; that page stops working when the visit ends.
Security
All traffic is encrypted in transit (HTTPS); data is stored encrypted at rest; passwords, check-in PINs, and reset codes are stored as one-way hashes; login and reset endpoints are rate-limited.
Contact
Questions, corrections, or deletion requests: contact the business you booked with, or the Vouch operator at the email on the booking page.